Cabin Crew Interview Questions
Examples of what to expect when attending a Cabin Crew Interview
General & Personality Questions
These help recruiters understand your motivation, attitude, and interpersonal skills:
• Why do you want to be a cabin crew member?
• Tell us about yourself.
• What do you know about our airline?
• What are your strengths and weaknesses?
• How do you handle stress or pressure?
• Describe a time you worked in a team.
Situational & Behavioural Questions
These test your judgment, problem-solving, and ability to stay calm:
• Describe a time you dealt with a difficult customer.
• What would you do if a passenger refused to follow safety instructions?
• How would you handle a medical emergency onboard?
• A child is crying and disturbing other passengers—what do you do?
• What steps would you take if you noticed smoke in the cabin?
Safety & Regulatory Questions
These assess your understanding of aviation protocols and safety responsibilities:
• What are your responsibilities during an emergency landing?
• How would you assist passengers during an evacuation?
• What do you understand about CRM (Crew Resource Management)?
• How do you ensure child safety onboard?
• What does SACAA Part 121.03.9 cover? (especially relevant in South Africa)
Customer Service & Communication
These explore how you interact with passengers and represent the airline:
• How would you handle a language barrier with a passenger?
• What would you do if a passenger complained about the food?
• How do you make passengers feel welcome and safe?
• Describe a time you went above and beyond for a customer.
Top Cabin Crew Interview Tips
1. Know the Airline Inside Out
• Research their fleet, destinations, values, and recent news.
• Understand their brand personality—are they luxury-focused, youth-oriented, family-friendly?
2. Emphasize Safety and Service
• Balance your answers between passenger care and regulatory compliance.
• Mention CRM principles, SACAA standards, and how you’d ensure child safety onboard.
3. Use the STAR Method for Situational Questions
Structure your answers like this:
• Situation: Set the scene.
• Task: What was your role?
• Action: What did you do?
• Result: What was the outcome?
Example: “A child was separated from their parent during boarding. I calmly reassured the child, notified the lead crew, and reunited them quickly—ensuring both safety and emotional comfort.”
4. Dress the Part
• Opt for a clean, professional look—neat hair, minimal makeup, and polished shoes.
• Retro-modern touches (like a classic scarf or sleek bun) can subtly show your flair while staying within airline norms.
5. Practice Common Questions
• “Why do you want to be cabin crew?”
• “Describe a time you handled a difficult passenger.”
• “How would you respond to an onboard emergency?”
Want me to help you craft answers tailored to your child safety and visual training strengths?
6. Highlight Adaptability and Inclusivity
• Mention how you adapt safety briefings for children or passengers with disabilities.
• Talk about inclusive design in training materials—this shows you think beyond the cabin.
7. Stay Calm, Smile, and Be Genuine
• Interviews often include group activities or roleplay—stay composed, listen actively, and show empathy.
• Your energy and warmth matter just as much as your technical knowledge.
Top Things to Avoid in a Cabin Crew Interview
1. Being Vague or Overly Generic
• Avoid answers like “I love traveling” without deeper context.
• Instead, connect your passion to safety, service, or youth empowerment—e.g., “I want to make aviation safe and inspiring for all passengers, especially children.”
2. Ignoring Safety Protocols
• Don’t focus only on glamour or service.
• Cabin crew are safety professionals first—mention SACAA standards, CRM, and child safety adaptations when relevant.
3. Speaking Negatively About Past Employers or Teams
• Even if you had difficult experiences, frame them as learning moments.
• Avoid blame; show growth and professionalism.
4. Rambling or Going Off-Topic
• Stick to the STAR method for structured answers.
• Practice concise storytelling—your visual design skills can help you “storyboard” responses mentally.
5. Overconfidence or Lack of Humility
• Confidence is key, but humility shows you're coachable.
• Avoid phrases like “I already know everything about safety”—instead, say “I’m always learning, especially as regulations evolve.”
6. Poor Body Language
• Avoid slouching, fidgeting, or lack of eye contact.
• Smile, sit upright, and show warmth—your energy and enthusiasm are assets.
7. Not Asking Questions
• Avoid saying “No, I’m good” when they ask if you have questions.
• Ask about training programs, child safety protocols, or youth outreach initiatives—this shows genuine interest and alignment with your goals.